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+44(0)1206 580 999
   Shipping to the UK/EU? Please order here

Delivery Information

Delivery times 

We dispatch products every working day – Monday to Friday. Excluding UK public holidays. All orders are processed and dispatched within 48 hours of the order being made.

All products are sent by standard delivery and should arrive within 3-5 working days after despatch.

For all international shipments, please allow time for goods to clear customs. Couriers are unable to deliver to PO Box numbers, therefore please provide us with a physical address.

Delivery FAQs

I need my goods re-directed but I am unable to do this via the courier, can you help? 

We would advise that you contact our customer service department on +44 1206 580999, please have your order number to hand and an alternative delivery address.

What happens to my goods if I am not in when delivery is attempted?

If you are out when the courier calls they will leave a card with contact details for you to arrange a convenient time for re-delivery. The courier will only attempt delivery three times before goods are returned to us.  If you fail to arrange a suitable re-delivery before the goods are returned, we will charge an additional shipping charge to resend the goods.


Countries we deliver to:

If you wish to deliver to countries within the UK/EU, please order from our LIFESAVER.EU shop

Afghanistan
Aland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua And Barbuda
Argentina
Armenia
Aruba
Australia
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia And Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei Darussalam
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Congo, The Democratic Republic Of The
Cook Islands
Costa Rica
Cote D'Ivoire
Cuba
Cyprus
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Ethiopia
Falkland Islands (Malvinas)
Faroe Islands
Fiji
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Ghana
Gibraltar
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island And Mcdonald Islands
Holy See (Vatican City State)
Honduras
Hong Kong
Iceland
India
Indonesia
Iran, Islamic Republic Of
Iraq
Isle Of Man
Israel
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, Democratic People'S Republic Of
Korea, Republic Of
Kuwait
Kyrgyzstan
Lao People'S Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab Jamahiriya
Liechtenstein
Lithuania
Macao
Macedonia, The Former Yugoslav Republic Of
Madagascar
Malawi
Malaysia
Maldives
Mali
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States Of
Moldova, Republic Of
Monaco
Mongolia
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian Territory, Occupied
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Puerto Rico
Qatar
Reunion
Russian Federation
Rwanda
Saint Helena
Saint Kitts And Nevis
Saint Lucia
Saint Pierre And Miquelon
Saint Vincent And The Grenadines
Samoa
San Marino
Sao Tome And Principe
Saudi Arabia
Senegal
Serbia And Montenegro
Seychelles
Sierra Leone
Singapore
Solomon Islands
Somalia
South Africa
South Georgia And The South Sandwich Islands
Sri Lanka
Sudan
Suriname
Svalbard And Jan Mayen
Swaziland
Switzerland
Syrian Arab Republic
Taiwan, Province Of China
Tajikistan
Tanzania, United Republic Of
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad And Tobago
Tunisia
Turkey
Turkmenistan
Turks And Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Viet Nam
Virgin Islands, British
Virgin Islands, U.S.
Wallis And Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

Returns & Refunds

We hope you love your new LIFESAVER product! 

However, if for any reason you change your mind, return your product to Icon Lifesaver within 14 days following your receipt of the product, and a refund will be issued. Refunds are generally processed within 7 days after we receive the returned items. Please ensure all items to be returned are in a re-saleable condition, in original undamaged packaging with all labels attached, and have not been primed (activation of the cartridge) or otherwise used. When positing your item(s) back to us, it is strongly recommended you obtain proof of postage and tracking details. Please ensure all items are well packaged, and are marked clearly as 'RETURNS' on any customs label of documentation. Please include a copy of your invoice. After goods have been inspected by us and deemed to be of re-saleable condition, you will receive a full refund of the purchase price minus a shipping price of £5 (UK) and £20 (Europe - EU) in the case of non-faulty items.

Please note - you are responsible for the cost of returning unwanted product, and for the value of the goods if they are missing or damaged as a result of handling or in the return transit to Icon Lifesaver.

Faulty Items

If within 28 days of purchase goods returned to us are deemed faulty, incorrect or damaged, you will receive either a full refund, repair or replacement, plus reimbursement for the return delivery charge when postage receipt is provided (up to a maximum of £20). After 28 days you may return any item for inspection if you believe it to be faulty, and we may either repair, replace or refund at our discretion if the item is deemed defective. Please ensure all items are well packaged. Please note you are responsible for the value of goods if they are missing or damaged as a result of handling or in the return transit to Icon Lifesaver. Please email info@iconlifesaver.com prior to returning goods. 


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Lifesaver Blog