Terms & Conditions

This website is owned and operated by Icon Lifesaver Ltd. of Hall Chase, London Road, Marks Tey, Colchester, Essex, CO6 1EH, a registered company in England and Wales with registration number 09778295.  As a user of this website you acknowledge that any use of this website’s contents, and any transaction carried out via it, is subject to our terms and conditions:

  1. General
  1. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website.
  2. It is your responsibility to read the terms and conditions, entering into a transaction with Icon Lifesaver Ltd. will signify your acceptance to be bound by our current terms and conditions.  These are the only terms on which LifeSaver products may be purchased, offered or provided.  Any attempt by the customer to use its own terms and conditions of purchase shall be void.
  3. These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with Icon Lifesaver Ltd. Please read the terms and conditions carefully before placing any order. All transactions with Icon Lifesaver Ltd will be governed by these terms and conditions.
  4. Failure or delay by Icon Lifesaver Ltd in enforcing or partially enforcing any provision of terms and conditions shall not be construed as a waiver of any rights.
  1. Definitions
  1. All references to the ‘company,’ ‘us,’ ‘our,’ ‘we’ or ‘Lifesaver’ means Icon Lifesaver Ltd.
  2. All references to ‘you,’ ‘your,’ the ‘user’ or the ‘customer’ mean the person or persons, using the website, making a transaction such as a donation or purchasing goods or agreeing to purchase goods, from Icon Lifesaver Ltd.
  3. All references to the ‘Website’ shall include reference to all URL’s owned by Icon Lifesaver Ltd.
  4. ‘Business Day’ means a day other than a public holiday, a Saturday or a Sunday on which commercial banks are open for general business in London, England.
  5. ‘Transaction’ means any donation made by, or contract to purchase goods entered into by, a user of the website with Icon Lifesaver Ltd.
  6. ‘Communications’ includes communication by telephone, fax, email, mobile phone text message and postal or courier service.
  7. ‘Deemed day of receipt’ can only be on a business day and means, in the case of telephone communications the time and day of the connected call between Icon Lifesaver Ltd and you, in the case of fax at the point of the sender’s time and date stamp if between 9 am and 5 pm on the UK’s time zone and if outside those hours at 9 am on the following business day, in the case of email at the point of the sender’s time and date stamp if between 9 am and 5 pm on the UK’s time zone and if outside those hours at 9 am on the following business day, in the case of mobile phone text message at the point of the sender’s time and date stamp if between 9 am and 5 pm on the UK’s time zone and if outside those hours at 9 am on the following business day, in the case of postal service two business days after the proven date of posting, and in the case of courier deliveries at the time and on the date recorded when the communication was signed for.
  8. ‘Icon Lifesaver Ltd’ business hours are 9.00 am to 5.30 pm on the UK’s time zone on a business day.
  9. ‘Goods’ means goods purchased by you from Icon Lifesaver Ltd.
  1. Jurisdiction, Territorial Limitations & Severability
  1. All transactions shall be governed by and construed in accordance with English Law and any dispute between the user and Icon Lifesaver Ltd. will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights under English law.
  2. If any part of these terms and conditions is held by any court of England and Wales to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
  1. Order processing, pricing, point & time of contract
  1. Orders – We are pleased to accept orders by any of the following methods: Online transaction (secure server), e-mail (unsecure), telephone, post or fax. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Maestro, Solo and Paypal. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.
  2. No order shall be deemed to be accepted by Icon Lifesaver Ltd. until a written acceptance of the order is issued by Icon Lifesaver Ltd. or (if earlier) Icon Lifesaver Ltd. commences to fulfil the order in whole or in part.
  3. All prices are shown in pounds sterling (£) and are inclusive of UK Value Added Tax (‘VAT’). VAT will be charged at the prevailing rate unless clearly stated otherwise. All prices are subject to change without prior notice.
  4. Pricing and Print Errors – Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.
  5. A transaction is concluded and creates a time of contract when Icon Lifesaver Ltd. receives your cleared funds for the donation or purchase being made.  All contracts occur at the place of processing which is at Icon Lifesaver Ltd office at Hall Chase, London Road, Marks Tey, England.
  1. Payment terms and title to goods
  1. Ownership of Goods – All items supplied to the customer remain the property of Icon Lifesaver Ltd. until final payment of all sums owing in respect of those goods has been received in full by us. Icon Lifesaver Ltd. shall not be deemed to have received any payments until cleared funds are received.  Upon full payment Icon Lifesaver Ltd. will despatch the goods to you and the title to those goods passes to you upon delivery.
  2. In accordance with our Privacy Policy Terms & Conditions and to ensure that your[credit, debit, charge card or PayPal account is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
  3. With the exception of VAT, the price is exclusive of any applicable sales taxes, any other charges (including bank charges), taxes and import and export duties, all of which the customer shall pay in addition when it is due to pay for the goods.
  1. Delivery Terms
  1. Icon Lifesaver Ltd. dispatch products every working day – Monday to Friday. Excluding UK public holidays. All orders will be processed and dispatched within 48 hours of your order being made. All products are sent by standard delivery and should arrive within 3 – 5 working days.
  2. Every effort is made to ensure that delivery is made within the estimated time scales and within a maximum of 30 business days. If for any reason we cannot do this we will get in touch to let you know what is happening within 21 business days of your transaction with us. If there is a problem with the availability of your chosen goods our customer services staff will let you know the likely delivery date within 28 business days of your transaction with us. Please allow additional time (details on request) for the delivery of special order items.
  3. Icon Lifesaver Ltd. reserves the right at its sole discretion to make partial deliveries of the ordered goods.
  4. If you have any delivery queries, please call our customer service centre on +44 1206 580999.  Items ordered will be delivered as soon as possible in accordance with the requested delivery service. Charges for the different delivery services can be obtained from our Customer Service Department.
  5. All delivery charges are subject to change without prior notice.
  6. Should you live in a remote region, there may be an additional shipping charge. We will contact you prior to despatch should this be the case.
  7. In the event of any goods delivered by us being, damaged in transit, orders deficient of items shown on the delivery note, or failing to match the items ordered by you, then such details must be notified by you to us within seven business days of receipt in order to make any claim for compensation or replacements from us under our warranty see clause 8. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory and as a complete delivery in full consideration of the transaction.
  8. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier. Liability in such cases is limited to the value of those items, which are shown not to have been received by the customer.
  1. Customer Feedback, Compliments & Complaints
  1. Up to 3 months after receiving your goods we may send you a communication inviting you to review your purchased goods or our customer service, such communications shall comply with our Privacy Policy Terms & Conditions.
  2. Any complaint or compliment can be sent to our Customer Service Department. We will endeavour to deal with your complaint within five business days of the deemed day of receipt. In the event where we cannot resolve your complaint immediately we will advise you within 14 business days of the steps we will undertake and the likely timescale of those steps, keeping you informed of any investigation we conduct into your compliant, so far as we are permitted to do so by the laws of England.
  1. Warranty & Returns Policy
  1. LifeSaver products comes with a 2 year warranty from the date of the transaction as defined in clause 4 (d) against defects in materials and workmanship.  Should your LifeSaver product prove defective within the warranty period you should return it to the retailer that you originally purchased it from.  Icon Lifesaver Ltd. will at its sole discretion repair or replace the damaged item(s). This warranty excludes faults caused by accident, neglect or misuse.
  2. This warranty does not affect your statutory legal rights under English law.
  3. If you purchased products directly from the Icon Lifesaver Ltd. website or by mail order you will need to contact our customer services department for a Returns Authorisation Number.  Icon Lifesaver Ltd. will only accept returns where the defect is notified to us within 14 business days of delivery.  Once Icon Lifesaver Ltd. have been notified and provided a Returns Authorisation Number the item must then be returned with a copy of the original receipt to our customer services department for your warranty to be effective within 28 business days.  Please include a note clearly indicating the defect. Please ensure the product has been emptied before return.
  4. If you find a fault with a newly purchased product please return it to the retailer that you originally purchased it from within 28 days and include a note explaining the defect. If the retailer is unable or unwilling to assist you please contact our customer services department for a Returns Authorisation Number.  The item must then be returned with a copy of the original receipt to our customer services department for your warranty to be effective.  Please include a note clearly indicating the defect.  We will exchange the item or refund the full cost, including any delivery charges incurred, at our absolute discretion in accordance with our warranty policy.
  5. When returning faulty goods be aware that any refunds or exchanges may take up to 10 business days.
  6. We recommend that all items be returned either by SPECIAL or RECORDED postal delivery or courier with adequate insurance.  We advise you to make a note of the tracking number, and to provide your contact details on the reverse of package used to return goods. We cannot accept any responsibility for goods not received by us.
  7. Refunds of delivery costs will only be paid for the return of faulty goods if we have been advised of the problem within 28 days of purchase.
  8. Please note that any exchange or refund for any new and unused LifeSaver products once they have left our premises is at our sole discretion.

Customer Service Department
Icon Lifesaver Ltd.
Hall Chase
London Road
Marks Tey
Colchester
Essex
CO6 1EH
Telephone: +44 1206 580 999
Email: info@iconlifesaver.com

  1. Limitations on Liability & Indemnity
  1. Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under English law.
  2. We will use reasonable endeavours to verify the accuracy of any information on the website but we make no representation or warranty of any kind, express or implied, statutory or otherwise, regarding the contents the website.
  3. We make no warranty that the website or the server that makes it available, are free of viruses, or that its content are accurate.  We will not be responsible or liable to you for any loss of any kind, from action taken, or taken in reliance on material, or information, contained on the website.
  4. Except for the Warranty provided in clause 8 any other indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under English law.
  5. Icon Lifesaver Ltd.’s employees or agents are not authorised to make any representations or warranties concerning Icon Lifesaver Ltd.’s Products including but without prejudice to the generality of the foregoing the quality of the Products fitness of the Products for a particular purpose of the customer or their compatibility with any other products unless (a) confirmed in writing in a contract or (b) agreed between the parties in writing by way of variation of a contract and these terms and conditions.  In entering into a transaction with Icon Lifesaver Ltd.’s the customer acknowledges that it does not rely on, and waives any claim for breach of, any such representations which are not so confirmed.
  6. Any advice or recommendation given by Icon Lifesaver Ltd. or its employees or agents to the customer or its employees or agents as to the storage, application or use of Icon Lifesaver Ltd.’s Products, which is not (a) confirmed in writing in a contract or (b) agreed between the parties in writing by way of variation of a contract and these terms and conditions is followed or acted upon entirely at the customers own risk and accordingly Icon Lifesaver Ltd. shall not be liable for any such advice or recommendation which is not so confirmed.
  7. We will not be liable, in contract, or tort (including, without limitation, negligence), other than where we have been fraudulent or made negligent misrepresentations.
  8. Notwithstanding the above, our aggregate liability (whether in contract, tort or otherwise) for loss or damage shall, in any event, be limited to a sum equal to the amount paid, or payable by you, for the goods purchased from us by a transaction.
  9. This clause does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights, under English law.
  10. In accordance with our Privacy Policy Terms & Conditions we will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you to us.
  1. Force Majeure
  1. We shall not be liable or be deemed to be in breach of contract by reason of any delay in performing or failure to perform any of our obligations where such delay or failure is due to any cause beyond our reasonable control, and in such circumstances we shall be entitled to a reasonable extension of time for performing such obligations.  Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond our reasonable control; Act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of Icon Lifesaver Ltd. or of a third party); difficulties in obtaining raw materials, labour, fuel, parts or machinery; power failure or breakdown in machinery, material breach of contract or other default of our suppliers or sub-contractors. If by reason of such circumstances it shall become impossible within a reasonable time for us to wholly or partly supply the items ordered then the customer’s liability will be limited to the value of the items already supplied together with any associated reasonable delivery charges.
  1. Privacy Policy & Security
  1. Please see our Privacy Policy Terms & Conditions.
  2. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence.
  1. Intellectual Property Rights
  1. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times our property. We do not give any implied licence for the use of the contents of this website.
  2. You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of content of this website is strictly prohibited and you agree not to infringe or enable others to infringe our intellectual property.
  1. Consumer Protection (Distance Selling) Regulations 2000
  1. You have a right to cancel your order within seven business days following the day after the date of delivery of your goods purchased via a transaction with us, for any unused item purchased through our website under the distance selling regulations for a refund.
  2. Should you wish to cancel any order, you can e-mail, fax or write to us quoting your order number. All goods are returned at your own expense unless the item is deemed faulty and our warranty under clause 8 applies,  in which case we will refund the cost on receipt of the goods.
  3. Providing the goods are received back in an unused condition and in their original packaging with all accessories, you will receive a refund within thirty business days of receipt of the goods by us.
  1. Third Party Rights
  1. The Contracts (Rights of Third Parties) Act 1999 will not apply to this Agreement and no person other than the Parties will have any rights under it. The terms of this Agreement may be varied, amended or modified or this Agreement may be suspended, cancelled or terminated by agreement in writing between the Parties or this Agreement may be rescinded (in each case), without the consent of any third party.

Privacy Policy Terms & Conditions

This website is owned and operated by Icon Lifesaver Ltd.  As a user of this website you acknowledge that any use of this website’s contents, and any transaction carried out via it is subject to the terms and conditions below:

  1. General
  1. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website.  Your continued use of the website shall signify your acceptance to be bound by the current terms and conditions.
  1. These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with Icon Lifesaver Ltd. Please read the terms and conditions carefully before placing any order. All transactions with Icon Lifesaver Ltd will be governed by these terms and conditions.
  2. You should also read our General Terms & Conditions.
  3. This privacy policy covers Icon Lifesaver Ltd and its websites.  You can browse our website(s) without disclosing any personal data to us. Any third party web sites which we provide a link to are not covered by our privacy policy, and users should review those third parties’ privacy policies.
  4. We may collect personal data on you as part of the transaction process but we do not link information automatically logged by other means with personal data about specific individuals.
  5. Cookies may be placed / collected to monitor visits but are not used to store personal data.  A cookie is data that a website can send to your browser, which may then store it on your computer system. Cookies allow us to understand who has seen which pages of our website, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Depending on the type of cookie we use, cookies also allow us to make our website more user friendly, for example, permanent cookies allow us to save passwords so that you do not have to re-enter them every time you visit our website.
  6. If you wish, you can usually adjust your browser so that your computer does not accept cookies. If you do this, you will still be able to browse the website but the functions may be impaired.
  7. We will collect and store information about you to allow us to firstly, process and fulfil any transactions and secondly to provide you with the best possible service. We will collect and store any personal data that you may give us whist using our website. All information is collected lawfully and in accordance with the Data Protection Act 1998.
  8. We will use the data for our own marketing purposes, including market research and to keep you up to date with any offers or information regarding our products.
  9. The type of information that we will collect will include:

Your title and name
Address
Contact telephone numbers
E-mail address
Order and Payment details

  1. When registering your details online you do so on the understanding that you are aware of the intended purpose for the collection of data.
  2. Our website contains links to third party websites operating their own terms and conditions and privacy policies. Icon Lifesaver Ltd is not responsible for the policies of any linked third party websites.
  1. Jurisdiction, Territorial Limitations & Severability
  1. All transactions shall be governed by and construed in accordance with English Law and any dispute between the user and Icon Lifesaver Ltd. will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.
  2. If any part of these terms and conditions is held by any court of England and Wales to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
  1. Fraud Protection Entitlement to disclose and share data
  1. In order to protect you and us from fraud and theft, we may pass on information that we obtain from you, to credit reference agencies, and law enforcement agencies as required under English law.
  1. Compliance with UK Data Protection Act 1998, and access to data
  1. We are registered with the Data Comptroller of the UK.  You can gain access to information that we may hold about you by: Sending an email to info@iconlifesaver.com or by writing to this address : Data Protection Officer, Icon Lifesaver Ltd, Hall Chase, London Road, Marks Tey, Colchester, Essex, CO6 1EH.  Or you may call 01206 580 999 (during our business hours).  You should expect to prove your identity before any information is released to you.
  2. We will provide you with a readable copy of any personal data that we may hold about you, within thirty business days of receipt of your request. We will require proof of your identity before releasing any data. We will provide the information at a charge of £10.00 payable at the time of your request.  We reserve the right to refuse to provide a copy of any personal data held, but will give reasons for our refusal, and we shall at all times comply with our obligations under the Data Protection Act 1998.
  3. Where you find information that we hold about you to be inaccurate we will correct or delete it promptly.
  4. If you should have any queries regarding our privacy policy or terms and conditions, please contact or write to our Customer Service Department.
  5. If you are currently receiving information from us and would prefer not to, please email info@iconlifesaver.com with ‘No further mailings’ in the subject box. Please provide your customer number (if known) and postcode, or click on the unsubscribe link placed at the bottom of all our emails to you.
  1. Accepted communication methods and recording and storage of them
  1. You accept that we may contact you by any of our defined communication methods in our General Terms & Conditions.
  2. You accept that we will monitor and may record any communication with have with you.
  1. Restriction – protecting data use within the €pean Economic Area
  1. We will not hold any data on you outside the €pean Economic Area.
  1. Implied acceptance of inherent online security risks
  1. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence.
  1. Limited liability to acts of negligence
  1. Please see clause 9 of our General Terms & Conditions.
  1. Security
  1. We are fully committed to providing full security both through our on-line and telephone ordering services. We use secure socket layer (SSL) technology to ensure that your details are safe for all sales transactions with us. All information you provide is fully encrypted so that it cannot be read by third parties. (For Netscape click the ‘security’ icon on the tool bar and check the SSL2 and SSL3 boxes. For Internet Explorer go to view, menu, find ‘Internet Options’ click on ‘Advanced’ and check the SSL2 and SSL3 boxes. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen).